Answers to the questions we're asked most often — flights, Umrah & Hajj, money transfer, travel money, and more.
What makes Aaz Travel different from other travel agencies?
Aaz Travel focuses on personalized service, transparent pricing, and carefully curated travel experiences. Our team works closely with each traveler to ensure every trip is smooth, enjoyable, and stress-free.
Can Aaz Travel help me plan a fully customized itinerary?
Absolutely. Whether you're planning a family vacation, honeymoon, corporate trip, or solo adventure, we design tailor-made itineraries that match your interests, budget, and schedule.
Does Aaz Travel offer group or corporate travel packages?
Yes, we organize group tours, corporate trips, team-building retreats, and special events. We handle transportation, accommodations, activities, and custom requests for all group sizes.
How do your Umrah & Hajj packages work?
Our Umrah & Hajj packages bundle flights, visas, hotels near the Haramain, and ground transport. Fill in our Umrah & Hajj questionnaire on the contact page, or call/WhatsApp us, and we'll prepare a tailored quote.
How does your money transfer service work?
Visit our Whitechapel office or call us with the amount and destination. We'll confirm the exact exchange rate and fee before you commit, then send your transfer — most arrive within minutes to hours.
Can I order travel money in advance?
Yes — order ahead and collect in-store, or come in and buy on the day. We hold stock in Saudi Riyal, US Dollar, Euro, UAE Dirham and other major currencies.
How can I stay updated on new offers and travel promotions?
Follow our social media pages or subscribe to our mailing list to receive updates on discounts, seasonal packages, and exclusive deals.
Does Aaz Travel provide visa and document assistance?
Yes. We offer comprehensive visa support, including documentation guidance, application submission, and appointment scheduling. Requirements vary by country, and our experts will walk you through each step.
What should I know about cancellations or changes to my booking?
We understand plans can change. Contact us as soon as possible, and we will assist based on airline, hotel, and package policies. Refunds or change fees depend on the provider's terms.
Is travel insurance included in your packages?
Travel insurance is optional but highly recommended. We can help you choose the right insurance plan for health coverage, trip protection, and emergency support.
How do I get a quote for my trip?
You can request a quote through our website, WhatsApp, phone, or by visiting our office. Share your destination, dates, and preferences, and our team will prepare a detailed quotation for you.
Still have a question?
Our team is here to help — call, WhatsApp, or send us a message.